E-Statements Communication Center Error in Safari Browser
(Mac, iPad, iPhone, iPod Touch, etc.)
Members using Apple devices may receive the following Communication Center Error message when attempting to view e-Statements.
Explanation:
Browser security settings are blocking cookies. To resolve the issue, a browser setting must be temporarily changed, the e-Statement site viewed once, and the setting can then be changed back, and it will continue to function properly thereafter.
Solution:
Close the Safari Browser on the Device (if uncertain, reboot the device)
On the Apple Device, go into Settings…
Select Safari
Select the Block Cookies option (scroll down to the Privacy & Security Section) Figure A below.
Select Always Allow Figure B, below.
Go into On Line Banking and retrieve an E-Statement, it should now work.
Return to the Block Cookies Option and set it back to Allow from Websites I Visit – Figure C, below.
Figure A Figure B Figure C.
