Viewing Check Images in the Firefox browser

Some members using the Firefox browser may have an issue with displaying a check image in Online Banking.  When attempting to view a check image, you will see a blank white page with the check number at the top.

The fix for this is fairly simple. Here are the steps:

1) Open Firefox and click on the ‘Settings’ menu button. The button is in the top-right of the browser window and looks like three horizontal lines. When you click the settings button, a menu will appear. Click on ‘Options’ in that window.

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2) A new window will open. This window will have a menu down the left side. Click on ‘Applications’. Capture2

3) In the center of the page, you will now see an applications list similar to this:

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4) Type ‘PDF’ in the search box (Just below the word ‘Applications’).  Now you should see just one item in the applications list.

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5) Click on the line to the right of “Portable Document Format”.  A menu should drop down. From this list, click on “Preview in Firefox”.

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6) Close the settings tab by clicking on the ‘X’ next to its name at the top of the window.

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7) Test by logging into Online Banking. You should now be able to see check images.