Please visit this page often for updates on Branch Protocol and FAQ’s related to COVID-19
COVID/Mask Update effective June 4, 2021:
Based upon guidelines from Governor Scott and the CDC, we are changing our COVID procedures. As of June 1st, wearing a mask inside our branches/operations center is no longer a requirement for those employees and members who are fully vaccinated. (two weeks past the J&J shot, or two weeks past their 2nd shot). The State of Vermont currently requires that individuals who are not fully vaccinated wear a mask while indoors and socially distance. You may ask an employee to wear a mask if it makes you more comfortable and we will happily do so. We will continue to socially distance and plexiglass dividers will remain in our service areas. If you are not feeling well, we ask that you not come into the Credit Union, but instead use our drive-thru or online services or contact us via phone to assist you.
As always, you can use our online services, Home Banking, Bill Pay with remote check deposit, and our Mobile App to conduct your banking business.
We will continue to take steps to ensure your service will go uninterrupted at the same time keeping our employees and members safe. We’ve implemented the below plan which is currently in place.
- Dedicated Response Team
- Comprehensive and Multi-Phase Pandemic Response Plan
- Proactive education for employees on COVID-19 protection
- Extensive, enhanced cleaning of our branches and ATMs
Additionally, we continue to follow guidance from official local, state and Federal government and public health agencies, including the Center for Disease Control (CDC). We’ll continue to evaluate the situation and determine whether additional steps are needed to support our members and communities. Please keep your contact information up to date so we can stay in touch with you.
What if I am going through financial hardship because of lost wages or unemployment due to COVID-19?
We encourage you to contact your branch. We have several loan assistance options and we can work with you to find the best fit for your situation.
We have options available that include: Skip a loan payment, Deferred payment on loans, Small loans for covering expenses.
What are Economic Impact Payments?
Many Americans will receive Stimulus payment from the IRS. If the IRS has your direct deposit information on file from a recent tax return, the funds will be deposited automatically. If the IRS doesn’t have your direct deposit information, you can provide it to the IRS on the Treasury’s web-based portal. This will allow you to receive the funds through ACH as opposed to waiting for a check in the mail. The Treasury website is still under development.
Why are you using gloves?
We use gloves to prevent the potential transmission of any virus and to protect our members and employees health.
Are you sanitizing money, and should I sanitize money before depositing?
While we cannot sanitize money, we are taking extra steps to be sure to sanitize work stations, drive-thru tubes, pens, and hands frequently. These added steps help towards not contracting the virus.
Why is your lobby closed?
While the lobby doors are locked, our drive-thru lanes are open for business. There is restricted access to our lobbies, if you have business needs where you feel lobby entrance is necessary, contact us and we will handle your request. We are confident that we can continue serving our members through our drive ups, ATM’s, electronic banking services, phone access and other creative measures for the time being.
Have your branch hours changed?
No, our normal hours remain in effect.
What if I need to come into a branch?
There is restricted access to our lobbies, if you have business needs where you feel lobby entrance is necessary, contact us and we will handle your request. We are available to answer questions by phone, please call us and we will assist you with your banking needs. Member Services is available for assistance during regular business hours by calling your local branch.
Branch Contacts & Locations
While branch lobbies are closed, how can I access my account?
First, our drive-thru lanes are open normal business hours. You have several other options to access your account remotely. These include:
- Online Banking
- Mobile Banking
- Remote check deposit (via Online & Mobile App)
- 24-Hour Audio Banking (800-257-3774 Or 800-610-3896)
- ATM access (Surcharge free- Co-op Network)
- Cash back when making a purchase with your RVCU Mastercard Debit Card
- Bank by mail — all branches continue to process mail received via the U.S. Postal Service
- Night drop box/mail slot located at all branch locations
How can I open a new account?
You can open a new account by calling the branch most convenient to you. We can send you a membership form electronically or open a new account through our Drive-thru/walk up service.
How do I apply for a loan?
Consumer loan applications are available online at www.rivercu.com.
Can someone from my family join the Credit Union during this time?
New members are welcome! Call your local branch and we can send you a membership form electronically.
Is my direct deposit and automated withdrawals impacted?
Rest assured, all direct deposits and withdrawals will continue without interruption.
Who can I contact if there is fraud on my account?
You should us at 802-254-4800 or 800-728-5871 during business hours if you suspect suspicious activity on your account.
If you have lost or suspect fraud on your Debit Card, call 1-800-500-1044 immediately.
If you have lost or suspect fraud on your VISA credit card, call 1-800-433-0505 immediately.
How do I sign up for Online or Mobile Banking?
Contact us at 802-254-4800 or 800-728-5871 and we will give you the instructions on how to enroll your account in online & mobile banking.
Is there someone I can talk to if I have problems with my account?
Our friendly staff is available during business hours to help you with your account by calling your local branch or 800-728-5871.
Will you be sending statements and notices?
You will receive statements and notices as you normally do.
How can I deposit a check remotely?
You can deposit a check using your mobile device through our mobile app. We have a night drop box at each of our branch locations- all deposits will be made first thing the next morning. As always, you can mail checks for deposit to your local branch.
My share certificate is coming due. How can I renew it?
If you take no action, your certificate renews automatically per the Truth in Savings Disclosure, usually for the same term (or in the case of a special term- the next lowest term). Changes can be made by calling your local branch.
Is my money safe? Should I take out my cash?
Your money is safe. Deposits are federally insured up to $250k and we are a financially strong CU. You also have access to your money electronically, through online and mobile banking, debit/credit cards, bill payer, etc.