If your account with C.U. Online becomes locked out or you forget your password and/or login information please call any of our branches or our operations center at 802-254-4800 and we can assist you in getting it working again.
There are security measures in place within C.U. Online that allow you to attempt your password and answers to security questions three times before your account becomes locked and/or disabled. If this occurs to you when using C.U. Online please contact us so we can assist you. For your protection and security there is not a time elapsed option for having your account become unlocked.